Shipping Policy
Due to high percentage of our products being or containing lithium batteries, most shipping is limited to within the contiguous 48 states with Ground service only due to shipping regulations. If your order contains a lithium battery, the order will be restricted to these limitations.
Return & Exchange Policy
You may return new, unused items still in the original packaging within 30 days of delivery. Item must be free from any cosmetic damage, still in the original packaging and any included hardware or accessories must be present to be eligible for a refund. 15% restocking fee will apply to all returns. This covers only some of the shipping expenses to send you the product, the transaction fees we were charged by your financial institution, and packaging costs. Return shipping costs are the responsibility of the customer. We'll cover shipping costs and the transaction fee if the return is a result of our error or item is confirmed to be defective.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond as quickly as possible with instructions on how to return items from your order.
Warranties
GMI Energy is a reseller representing numerous top-quality manufacturers. In the rare event that you have a warranty issue, the warranty offered will be determined by the manufacturer of the product in question. If you need assistance with finding warranty contact information for your product, please Contact Us and we'll be happy to help.